Technical Support
Stable IT Operations Through Expert Technical Support
FTSE 2.0 Feelanet Technical Support for Enterprise 2.0
Providing professional technical support across all Microsoft technologies and products
-
SupportTarget
All Microsoft Products
-
Scope of Support
Technical support, policy management, configuration management, reporting
-
Support Method
Annual technical support (24/7)
-
FTSE 2.0
24/7 Expert
Technical SupportDedicated team responds
immediately via phone, email,
or portal upon request -
FTSE 2.0
Professional
Engineering SystemBacked by Microsoft-certified
expertise and extensive technical know-how -
FTSE 2.0
Regular Inspections
& ReportingProvides system analysis,
patch and update status
diagnostics -
FTSE 2.0
Operational
Efficiency SupportApplies issue analysis and
recurrence prevention processes
to optimize operations
FTSE 2.0
Supported Products
FDSE Feelanet Development Support for Enterprise
Development service that supports system expansionand enhancement to meet evolving business environments
-
SupportTarget
Companies using Feelanet Groupware
-
Scope of Support
Defects, maintenance and development services
-
Support Method
Hour-based service plan
-
FDSE
Flexible Development Response
Additional development tailored to customer environments and rapid response to requests
-
FDSE
Contract Time-Deduction Support
Securing budget and schedule efficiency through development
time-based management -
FDSE
Dedicated Technical
Support from
Professional StaffProvide end-to-end support within Microsoft-based environment,
offering Professional development -
FDSE
Sustainable System
UpgradeContinuous enhancement of
system functionality and quality
FDSE
Supported Features
Product-Related
-
E-approval
Adding and changing
e-approval forms -
Configuration
Changes in screen configuration and menu configuration
-
Design
UI image change
-
Functions
Development and changes of new and existing functions
Technical Support
-
Technical Support
Pertaining to the modification of the supplied development code
-
Interface
Development of integration with other systems
-
Security
Groupware server OS platform/security
M365 Support Center
Professional technical support service for stable operation and efficient management of Microsoft 365
-
SupportTarget
Companies utilizing M365
-
Scope of Support
Technical support, policy management, configuration management, reporting
-
Support Method
Dedicated Technical Account Manager(TAM) assigned per customer
-
M365 Support Center
Professional Support
Dedicated to M365Provides expert technical support
for the Microsoft 365 product line -
M365 Support Center
Integrated Operation
Management SystemSupports overall cloud environment operation including accounts,
licenses, and security policies -
M365 Support Center
Rapid Failure
Response and RecoveryMinimize service interruption
through real-time monitoring and immediate response -
M365 Support Center
Supports Continuous
Technical UpdatesMaximize work efficiency in line
with the latest features and policy changes
